Refund Policy

This Refund Policy explains when payments made to Lanka Ads may be refunded. By purchasing advertising credits, promoted listings, or other paid features, you agree to this policy.

1. Digital advertising services

Payments made to Lanka Ads are for digital advertising services, including advertisement credits, publishing fees, upgrades, featured placements, and promotional options. Because these services may begin immediately after payment, purchases are generally non-refundable once the credits have been used or the paid feature has been activated.

2. When a refund may be available

You may be eligible for a full or partial refund when:

• You were charged more than once for the same purchase.
• Payment was completed but the purchased credits or service were not provided.
• A technical error caused by Lanka Ads prevented the paid feature from being activated.
• Lanka Ads permanently removed an advertisement before publication without providing the purchased service.
• A refund is required under applicable Sri Lankan law.

We may provide replacement credits instead of a monetary refund where appropriate and permitted by law.

3. Non-refundable payments

A refund will normally not be provided when:

• The advertisement or promotion has already been published or activated.
• Advertising credits have already been used.
• You change your mind after purchasing or activating a service.
• An advertisement receives fewer views, enquiries, responses, or transactions than expected.
• You accidentally selected the wrong category, location, duration, or promotion.
• Your advertisement was rejected or removed because it violated our Terms and Conditions, publishing rules, or applicable law.
• Your account was restricted or suspended because of prohibited, misleading, fraudulent, or unsafe activity.
• The issue resulted from incorrect information supplied by you.
• You failed to respond to customers or complete an arrangement with another user.
• A transaction, appointment, or service arranged directly between users was unsuccessful.

Lanka Ads does not guarantee that an advertisement will receive any particular number of views, enquiries, customers, sales, appointments, or other results.

4. Cashback Guarantee claims

A “Cashback Guaranteed” label is separate from refunds for Lanka Ads advertising fees. Cashback claims are subject to the specific conditions, evidence requirements, exclusions, and submission deadlines displayed for the Cashback Guarantee programme. Displaying the label does not mean every disagreement or unsuccessful transaction automatically qualifies for cashback. Lanka Ads may request payment records, messages, screenshots, advertisement details, or other relevant evidence before deciding a claim.

5. Transactions between users

Lanka Ads provides an advertising platform and is not a party to payments, appointments, purchases, or services arranged directly between advertisers and users. Except where an applicable Lanka Ads guarantee expressly applies, we cannot refund money paid directly to an advertiser, agent, seller, service provider, or other third party. Users should verify advertisements carefully and avoid sending advance payments when an offer appears suspicious.

6. Requesting a refund

To request a refund, email [email protected] and include:

• Your name and registered contact information.
• The relevant advertisement ID or account username.
• The payment date and amount.
• The transaction or payment reference.
• The reason for requesting a refund.
• Screenshots, receipts, or other supporting evidence.

Refund requests should be submitted within 14 days of payment. Requests submitted after this period may be declined unless applicable law requires otherwise. Submitting a request does not guarantee that a refund will be approved.

7. Review process

We will review the payment record, account activity, advertisement status, and supporting evidence.

We may contact you for additional information. Failure to provide requested information within a reasonable period may result in the request being closed.

We aim to communicate our decision within 7 business days after receiving all required information.

8. Approved refunds

Approved refunds will normally be returned through the original payment method. If that is not possible, we may offer another reasonable payment method or replacement account credits. After approval, banks and payment providers may require additional time to process the refund. Lanka Ads is not responsible for delays caused by those providers. Any non-refundable third-party processing charges may be deducted where permitted by law, unless the refund resulted from an error by Lanka Ads.

9. Fraudulent claims and chargebacks

Submitting false information, altered evidence, or repeated fraudulent refund claims may result in rejection of the request, suspension of the account, removal of advertisements, or further action. Before initiating a chargeback or payment dispute, please contact us so we have an opportunity to investigate and resolve the issue.

10. Changes to this policy

We may update this Refund Policy when our services, payment methods, or legal obligations change. The revised policy will be published with an updated effective date. The version in effect at the time of purchase will generally apply to that purchase unless applicable law requires otherwise.

11. Contact us

For refund questions or requests, contact: [email protected]

Effective date: 5 October 2026